The Buyer Experience
Your buyers receive professional, respectful communication throughout the sterilization process. Here's exactly what they experience when you use SpaySecure.
Professional communication from start to finish
When you use SpaySecure, your buyers receive clear, friendly communication at every step. We handle the follow-up professionally so you can maintain positive relationships with your clients.
All communications are branded with your kennel name, but sent from SpaySecure. This keeps you as the "good guy" while we handle deadline reminders and enforcement.
What your buyers experience
Contract signing email
Buyers receive an email from SpaySecure with a link to review and sign their sterilization agreement. The email explains what SpaySecure is and why you chose to use the service. Signing is simple and works on any device.
"Your breeder, [Kennel Name], uses SpaySecure to manage sterilization agreements. Please review and sign your contract to complete your purchase."
Friendly deadline reminders
As the spay/neuter deadline approaches, buyers receive friendly email reminders. These are professional and helpful, not aggressive. We remind them of the deadline, what they need to do, and how to submit proof.
"Your spay/neuter deadline for [Pet Name] is coming up in 30 days. We're here to help make the process easy. Need to find a vet or have questions? Let us know."
Extension request option
If buyers need more time due to vet scheduling, health issues, or other legitimate reasons, they can request an extension through their portal. You review and approve these requests from your dashboard. This gives buyers a professional way to communicate delays without feeling embarrassed to contact you directly.
Simple proof submission
After the procedure, buyers upload proof through an easy online portal. They can submit vet receipts, certificates, or photos. The process takes just a few minutes. You review and approve submissions from your dashboard.
Professional follow-up if needed
If buyers don't respond to reminders, our customer service team steps in with professional follow-up. We're firm but respectful. We explain the consequences clearly and give buyers multiple opportunities to comply before escalation.
Throughout this process, you stay informed but don't have to do the work. You maintain your relationship with the buyer while we handle the difficult conversations.
Our communication philosophy
Professional and respectful
We treat all buyers with respect. Our goal is compliance, not confrontation. Communications are professional, clear, and never aggressive or threatening unless absolutely necessary for enforcement.
Understanding legitimate delays
We understand that life happens. Vet scheduling issues, health concerns, and financial constraints are real. We work with buyers who communicate and show good faith, while being firm with those who ignore deadlines.
Clear consequences
We explain contract terms and consequences clearly. Buyers always know what to expect if they don't comply. There are no surprises. This transparency encourages compliance and reduces conflicts.
Support available
Buyers can contact our customer service team with questions or concerns at any time. We respond promptly and helpfully. They also have access to feedback and complaint forms if they're unhappy with any aspect of the service.
Protecting your reputation
The way we communicate with buyers is designed to protect your relationship with them. You remain the trusted breeder who cares about their pet. We handle the enforcement work that can strain relationships.
When buyers receive reminders, they come from SpaySecure on your behalf. When enforcement is needed, our team handles it. You stay informed and in control, but you don't become the "bad guy" chasing down buyers.
See how it works for breeders
Learn more about the breeder dashboard, contract management, and enforcement tools.